gutWise Terms of Use

1. About these terms

These terms apply to the gutWise app and to gutwise.com (together, the "Service"). The Service is provided by Gutwise AS, organisation number 927 516 098, c/o Berit Nordstrand, Erling Skakkes gate 54, 7012 Trondheim, Norway ("gutWise", "we", "us").

By downloading the app, creating an account or using the Service, you agree to these terms. If you do not agree, please do not use the Service.

How we handle personal data is described in our Privacy Policy (https://gutwise.com/privacy), and how we use cookies on gutwise.com in our Cookie Policy (https://gutwise.com/cookies).

2. What gutWise is

gutWise is a food and lifestyle programme based on Dr Berit Nordstrand's 12-step method. It offers educational content, practical tasks, recipes, tools and progress tracking, including gutScore.

gutWise is not a medical service. It does not diagnose, treat, cure or prevent any disease, and it does not replace advice from your doctor or another qualified health professional. Speak to your doctor before changing your diet or lifestyle if you have a health condition, are pregnant or breastfeeding, or take medication.

Do not use gutWise in an emergency. If you need urgent medical help, contact your local emergency services.

Scores, insights and suggestions in the app are based on the information you enter and on data from devices you choose to connect. They are general guidance only, and individual results vary.

3. Who can use gutWise

You must be at least 18 years old to create an account and use the app.

4. Your account

Give accurate information when you create your account and keep it up to date.

Keep your login details secure and do not share your account with others. You are responsible for activity on your account.

Tell us straight away at post@gutwise.no if you think someone has used your account without permission.

5. Subscriptions, free trial and cancellation

Full access to the app requires a paid subscription, bought through the Apple App Store or Google Play. Apple or Google handles your payment, and your purchase is also subject to the terms of the store you use.

New subscribers can start with a one-week free trial, which gives access to step one. You are not charged during the trial.

Unless you cancel before the trial ends, your paid subscription starts automatically when the trial ends and is charged to your store account. Subscriptions renew automatically for the same period (monthly or yearly) unless you cancel at least 24 hours before the end of the current period.

The price is shown in the App Store or Google Play before you confirm your purchase. In the UK the current price is £14.00 per month or £79.99 per year. In Norway you pay in NOK. If the price changes, you will be told in line with the store's rules before the new price applies to you.

You can cancel at any time in your App Store or Google Play account settings. Deleting the app or your gutWise account does not cancel your subscription. After you cancel, you keep access until the end of the period you have paid for.

Payments and refunds are handled by Apple or Google under their refund policies. Nothing in these terms affects the rights you have under consumer protection law where you live.

6. Using the Service fairly

You agree not to:

• copy, sell, rent out or redistribute content from the Service
• share your account or give others access to paid content
• interfere with, disrupt or try to gain unauthorised access to the Service or its systems
• reverse engineer the app, except where the law allows it
• use the Service for anything unlawful, harmful or misleading

7. Content and intellectual property

The gutWise method, texts, videos, recipes, images, software, names and logos belong to gutWise or our licensors. We give you a personal, non-transferable right to use the Service for your own non-commercial purposes while your account is active.

You keep the rights to information you enter in the app. You allow us to use it to provide the Service to you, as described in our Privacy Policy.

8. Availability and changes to the Service

We work to keep the Service available and accurate, but we cannot promise that it will always be uninterrupted or error-free.

We may update, change or remove features to improve the Service or comply with the law. If we decide to stop offering the Service altogether, we will give you reasonable notice.

9. Our responsibility to you

We provide the Service with reasonable care and skill.

Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, for fraud, or your rights as a consumer.

Subject to that, and to the extent the law allows, we are not responsible for indirect or unforeseeable loss, or for loss caused by events outside our reasonable control.

10. Ending your use

You can stop using gutWise at any time and delete your account in the app or by contacting us. Remember to cancel your subscription in the App Store or Google Play as well.

We may suspend or close your account if you seriously or repeatedly break these terms. Where we can, we will tell you why first.

11. Changes to these terms

We may update these terms, for example when the Service or the law changes. We will tell you about important changes in the app or by email before they take effect. The date at the top of this page shows when the terms were last updated.

12. Governing law

These terms are governed by Norwegian law. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you can bring a claim in the courts there.

If something goes wrong, please contact us first so we can try to put it right.

13. Contact us

Email: post@gutwise.no

Post: Gutwise AS, c/o Berit Nordstrand, Erling Skakkes gate 54, 7012 Trondheim, Norway

Organisation number: 927 516 098